As with most forms of investment, peer-to-peer lending carries a degree of risk to your capital; in this case, if the borrower is unable to repay their loan. At Assetz Capital, we seek to reduce this risk to our investors by taking asset security on every loan, with the added benefit of a discretionary Provision Fund for some of our investment accounts. Investment Account target interest rates should be considered along with the relevant Investment Account expected defaults & losses information. Past performance does not guarantee future performance. We recommend that prospective lenders read the Key Investor Information pages before investing.
A. Creating an Account & Account Settings
How do I set up an Account / Register?
How do I reset my password?
Please visit our password-reset page and enter your username or email address to receive a link via email to reset your password.
If you still need further assistance in requesting a new password, please get in touch with one of our lender team today by calling 0800 470 0430.
How do I reset my security questions if I have forgotten them?
When entering the answers to your security questions, please ensure you enter them in exactly the same format as when you set up your account. This includes spaces, punctuation and any capitalisation.
If you are still struggling to access your account, please get in touch with our Lender team who can help you to reset your questions by calling 0800 470 0430.
I need to change my surname to my married name. Do I need to send in my marriage certificate?
Yes. We require a copy of your marriage certificate.
I have moved address. What documents do I need to provide you with?
We can accept scanned copies of the following documents, showing your address:
Please send the document(s) to email@example.com
B. Protecting your investment
Where is investor money held?
Any monies transferred to our platform, but not yet lent to a borrower are held in a designated client money account in accordance with FCA rules. This account is “ring-fenced” from Assetz Capital’s own money and is protected in the event that anything should happen to Assetz Capital, safeguarding clients’ funds. The account is held with Barclays Bank.
Monies which are lent to borrowers via any of our accounts are with the borrower for their use under the terms of their loan agreement and as such there is a degree of risk to your capital; in this case, if the borrower is unable to repay their loan.
Is my money protected by the Financial Services Compensation Scheme?
It is important for our lenders to be aware that, like all peer-to-peer lending platforms, we fall outside of the scope of the Financial Services Compensation Scheme (“FSCS”), though we are regulated by the Financial Conduct Authority (FCA). This means that, should a peer-to-peer lending platform fail for any reason, those investing (lending) directly via the platform would have no recourse to the FSCS.
However, changes in the law in 2016 has resulted in some protection being offered to lenders investing in peer-to-peer platforms under specific circumstances.
More can be read about this here: https://www.assetzcapital.co.uk/blog/show/86/2016/05/19/fscs-protection
You can read more about the FSCS here: http://www.fscs.org.uk
What is the Assetz Capital Provision Fund?
Assetz Provision Funding Limited (APFL), a UK Limited Company, has been set up to provide a discretionary Provision Fund linked to specific, identified Investment Accounts or loans. Each Provision Fund provides a coverage multiple of the expected future losses on the account, as specified in the terms for each Account. We explain our expected loss coverage multiple in more detail on our Defaults and Losses web page however it is simply the number of times over that expected losses on loans held within an Investment Account are covered by the Provision Fund for that Investment Account. So for example if expected losses in stressed conditions on a loan portfolio within an Investment Account such as the Quick Access Account were say 0.5% and the Provision Fund held assets that represented 1.5% of the loan portfolio in that account then we would quote a current expected loss coverage multiple of 3x. This means that the losses could in fact be three times higher than predicted and still be fully covered by the Provision Fund.
The Provision Fund is designed to cover:
In a situation where Lenders vote to accept a proposal from a borrower for debt forgiveness when there is a clear alternative that offers the prospect of full recovery of Lenders' funds, the Provision Fund will not normally cover losses for those individual Lenders who voted to accept that loss. Lenders that did not vote or that individually voted against taking a loss should expect to be covered by the Provision Fund irrespective of a majority decision to take a loss.
Investment accounts benefiting from a provision fund are:
How is the Provision Fund funded?
Other Possible Sources
The balance and blend of the funding may vary over time at the discretion of the Directors of APFL.
Payments from the Provision Fund to lenders are discretionary. The directors of APFL will determine whether payment should be made on a case-by-case basis depending on the circumstances. At least some of the Directors of APFL are common with Assetz SME Capital Limited. Any payments of capital or interest to a Lender to cover any losses reflecting issues on particular loans requires that if that capital or interest is later collected from those specific loans in recoveries or otherwise then that value will accrue for the benefit of APFL to partly or fully repay its Provision Fund payment to the affected lenders. In the event of there being loan defaults within the Account that are in excess of the balance of the Provision Fund then there may be insufficient funds to cover all claims made by lenders. It is the intention that, subject to funds being available, APFL would pay out under all reasonable circumstances where there is a genuine credit loss or missed / delayed payment towards any Assetz Investment Account investor for an account covered by the provision fund.
At all times, cash or equivalents (as defined above) will be held within APFL that are less than or equal to the target expected loss coverage multiple of Provision Fund cover specified for each individual Investment Account that receives benefit of a Provision Fund. The actual expected loss coverage multiple will be regularly published per Investment Account. Any excess cash or other assets held above this level may be drawn to Assetz SME Capital Limited from time to time and will not be repaid to APFL.
C. Starting to invest
Do I have to pay any fees?
Unlike many other peer-to-peer lenders, Assetz Capital does not currently charge lenders a fee. All costs are paid for by the borrower.
Is there a minimum investment amount?
The minimum investment amount per loan on the Assetz Capital platform is £0.01. We encourage manual investors to consider spreading their risk by diversifying their money across as many loans as possible.
How long is my cash tied up for?
Loan term lengths can be anything from 3 months to 5 years.
Investors have the option to list their loan parts for sale at any time if they wish to free up their capital. The sale of loan parts is subject to demand from other investors (including any auto-invest accounts). For this reason, Assetz Capital cannot guarantee that loan part will be sold on the secondary market, only that it is possible to do so if there are other lenders willing to buy those loan parts.
When using one of our investment accounts, if you wish to take part or all of your capital out at any point, you need to click on the “Withdraw” button and enter the amount you wish to remove from the account. The system will then attempt to sell loan units for you as fast as possible in order to free up your funds. However please remember that these sales are still subject to demand from other lenders.
How often is interest payable?
Loans can have differing repayment profiles. Some pay interest and capital monthly. Others may be interest only, whereby your interest is payable monthly and capital repaid upon loan term. Some shorter-term loans also offer a single bullet repayment of accrued interest and capital at the end of the loan term. When using our investment account, you can choose to reinvest repayments, withdraw interest as it is received or withdraw all repayments.
How do I manually browse loan opportunities?
With Assetz Capital, you have the choice to use our investment accounts or to manually browse loan opportunities to hand-pick your portfolio. To see all of our current loans available for manual selection, please visit the ‘Manual Loan Investment Account’ section of your account dashboard.
How do I calculate my tax liability?
Any interest earned from any loan is treated as investment income by the tax man. The return you receive on your investment with Assetz Capital is paid gross; no tax is deducted “at source” by peer-to-peer lending platforms. Our investors are responsible for the payment of any tax due of them to HM Revenue & Customs. Tax will be payable at your marginal rate.
Investors can download a tax statement from their account dashboard which will calculate the amount of interest earned within a specified period for tax purposes.
We are not able to offer specific tax advice so we recommend that you consult a tax adviser if you are uncertain about the treatment of your investment returns.
I have failed my registration. What documents do I need to provide you with?
We will require Proof of Address and Proof of Identity. We can accept scanned copies of the following documents:
Please send the documents to firstname.lastname@example.org
Your Great British Business Account (GBBA) and Green Energy Income Account (GEIA) both say they are capped at 7%. What does this mean?
Both accounts offer ‘Target Capped rates’. This means the account is aiming to achieve a 7% maximum return but it could be lower.
What happens if the rate of return within the Great British Business Account (GBBA) and Green Energy Income Account (GEIA) are higher that the target capped rate?
If returns generated by loans in these accounts are higher than 7% lenders do not receive this additional return as it goes towards funding the provision fund. If the rate of return on either account is below 7%, lenders would receive the lower rate.
If I was to invest my money into the Great British Business Account (GBBA) and Green Energy Income Account (GEIA) and the interest rates changed, would I be getting the changed rate or the 7% rate at the time I invested in the accounts?
Your funds will earn interest at whatever rate is in place at the time of the investment. If funds were invested over a dual rate period your funds would get the rate for both periods at the times they were applicable.
Are there any maximum investment limits in any of the accounts on the platform?
Yes, the current maximum direct investment per person for the Quick Access Account (QAA) and the Money Supermarket 30 Day Access Account (MSM30DAA) can be found on the relevant investment account pages.
There are no limits on any other investment accounts or the Cash Account.
Is there a limit on the ‘Invest Idle Funds’ sweep function?
The maximum threshold for this function can be found on the relevant investment account pages.
Is there a limit to the amount of funds that can be deposited onto the platform?
No, any amount of funds can be deposited.
Why do some accounts have lower interest rates than others?
The features of the different accounts affect their target interest rates. For example:
Why do I have funds sitting at ‘Awaiting Investment’ in the Great British Business Account (GBBA) and Green Energy Income Account (GEIA)?
It can take longer for funds to get invested on our platform when there is more money placed into the accounts than there are loan parts available. If this happens we tell you that your funds are awaiting investment so you can decide to wait or move them to another interest generating part of the platform.
How long does it take for funds to be fully invested?
Depending on the account chosen investment can be immediate (if loan parts are available) or must wait until there is sufficient capacity to accept your funds. We don’t restrict investors or the amounts they can place on the platform and loans are equally available to all. As such it can take longer for larger amounts to be invested than a smaller amount. Loan origination is also a factor as investment is limited by the volume of loans available.
Do I need to deposit funds into the Manual Loan Investment Account (MLIA) when setting up ‘Buy Instructions’ manually?
Yes, you must ensure that in addition to setting ‘Buy Instructions’ you also deposit funds into the Manual Loan Investment Account (MLIA) so your 'Buy instructions' can purchase available loan parts.
Will the funds sitting in my Cash Account be automatically used by the Manual Loan Investment Account (MLIA)?
No, any funds on the platform sat outside the Manual Loan Investment Account (MLIA) will not automatically be used by the MLIA, e.g. money in the Cash Account or any of the other accounts.
How do I deposit/move funds into the Manual Loan Investment Account (MLIA)?
To deposit funds into the Manual Loan Investment Account (MLIA) you can either send funds directly to it by following the instructions on the Manage Funds page, or if you already have funds on the platform in your Cash Account you can click on the 'Start Investing' button on the MLIA, which will allow you to transfer in funds. Only funds from your Cash Account can be transferred in.
D. Assetz Capital Investment Accounts
How do the Assetz Investment Accounts work?
The Assetz Investment Accounts offer investors an easy way to invest through our platform, without having to spend time manually managing their loan selection.
Based on predefined types of security and rates of return thresholds, our product range allows you to be as prudent or as adventurous as you like in your strategy. This investment option auto-diversifies your portfolio across loans that fall within predefined targets for a more hands-off investment experience.
How many loans will my portfolio be diversified across?
When using our Investment Accounts, the system will automatically diversify your portfolio for you. The platform will attempt to diversify your portfolio down to 1% of your total holdings in any loan, provided there are at least 100 loans matching the account criteria. Please note that in situations where the number of loans matching the account criteria is low, diversification is only possible across the matching loans – this may mean that the actual extent of the automatic diversification may be limited unless/until new loans become available. In such a scenario the percentage invested in any one loan may rise.
For more detailed information on how the system works, please read our terms and conditions.terms and conditions.
What happens if a loan defaults?
If there is an adverse-material change within a loan you are participating in, we will inform you via the web site as soon as we know. Once a loan goes into default, it will be marked on the system.
For more information on our default procedures please visit our Defaults & Losses page - https://www.assetzcapital.co.uk/key-investing-information/defaults-and-losses/
Can I exclude certain loans from investment accounts?
No, you can’t opt out of any loans which meet the mandate for an investment account.
Can I set up a personalised investment account?
No, this is not possible on our platform at this stage. There are no plans to introduce this feature in the immediate future but it is something that we are keeping under review.
What happens if there aren't enough loans to allocate my funds to?
When you transfer funds into an investment account, the system will automatically diversify your account funds across many matching loans at any given time, with the aim of doing so in an equal and proportionate way and subject to loan availability. For example, if 50 suitable loans are available, the account will aim to invest approximately 2% of account funds into each loan. Likewise, with only five suitable loans, the account will aim to invest approximately a fifth (20%) of account funds into each loan.
Please note that in situations where the number of loans matching the account criteria is low, diversification is only possible across the matching loans - this may mean that the actual extent of the automatic diversification may be limited unless/until new loans become available. In such a scenario, the percentage invested in any one loan may rise.
Any funds sat in a particular account, which are yet to be allocated, will be displayed on the account as “awaiting Investment” as shown below…
What is Assetz Capital’s definition of "Normal Market Conditions"
Normal market conditions means conditions that are broadly what we have at the moment. This means economic conditions are reasonably stable, lenders are making withdrawals from the Quick Access Account (QAA) or 30 Day Access Account (30DAA), together known as the ‘Access Accounts’, in the normal course of business and other lenders are willing and able to buy their loan parts through that account and others that we offer. In addition, the Access Accounts also hold a certain amount of cash “liquid” to help increase the liquidity of withdrawal requests above and beyond normal market supply and demand. The result of the Access Accounts operation and the normal market conditions we have enjoyed to date is that every lender has had their withdrawal request carried out when they requested since the accounts opened for investment.
Nonetheless past performance should not be taken as a guide to the future and abnormal market conditions could conceivably change the speed of withdrawals. Abnormal market conditions would be if there was a very large, sudden and extended demand to withdraw cash from the Access Accounts. This might be caused by a global recession, an abrupt and widespread loss of faith in peer-to-peer lending or any number of other situations. If, for a sustained period, a significant number of lenders chose to withdraw their cash in significant quantities and no (or few) new lenders were available to buy their loan parts, conditions would at that point be abnormal and the Access Accounts would not be then able to maintain their current speed of access for withdrawals.
Ultimately this could mean that lenders may have to wait until a buyer could be found for their loans held within the Access Accounts, or until the loans were repaid over time by the borrowers. The latter situation arises due to the loans within the Access Accounts having monthly repayments being made by borrowers or by loans naturally reaching the end of their term for full repayment. This repayment of loans should continue to create some capital, which would be available for withdrawal by investors regardless of market conditions being abnormal.
This is the reason that we quote the “in normal market conditions” message everywhere that we refer to Access Account withdrawal times; we cannot guarantee access times in all possible economic scenarios and we want our lenders to understand that.
E. Account Queries
What is the ‘Invest Idle Funds Feature’ and what does it do?
It is a way to earn loan interest on funds that are awaiting investment or sat in your cash account. If you turn it on funds are swept into your Quick Access Account (QAA), up to a maximum of £100,000 (accurate as of September 2017) and will earn loan interest at the rate the QAA is generating. However, if the funds are needed back by the source account, the QAA aims to release them as fast as possible, subject to normal market conditions. Access times cannot be guaranteed.
F. Defaulted Loans
What security does Assetz Capital take over loans?
The main criterion for loan approval is the ability of the business to repay the loan. The amount of security offered proportionately reduces the risk for the investor, which in turn reduces the level of interest they are seeking on the loan.
All loans listed on the Assetz Capital platform have asset security. We take the following forms of security over loans:
The actual security pledged in support of a loan is described in the credit report for that loan.
If you invest in the Quick Access Account (QAA), 30 Day Access Account (30DAA) or the Money Supermarket 30 Day Access Account (MSM30DAA) and a loan goes into default and ultimately experiences a loss, will it only affect the Lenders who have invested in that loan?
All investors using the above accounts will be diversified across all the loans within these accounts. Any loan which results in a default and subsequent loss will affect all investors in those accounts equally. This is partly why these accounts have a provision fund in addition to the standard loan security provided on each loan.
G. Account Terms and Conditions
Can an under 18-year-old register an account on your platform?
No. Persons under the age of 18 are not able to enter into a formal contract and therefore are unable to make a loan to a third party. As such they cannot participate.
Do I need to hold a UK Sterling bank account in order to invest with Assetz Capital?
Yes, a UK Sterling bank account is required.
Can Non UK residents invest with Assetz Capital?
Yes, overseas residents can invest on our platform as long as they hold a UK Sterling bank account and we are able to verify their address and identity overseas.
I am an EU resident and I don’t hold a UK Sterling Bank Account, can I invest with Assetz Capital? If not, what can I do to be able invest with you?
If you don’t have a UK Sterling Bank Account then you cannot invest with Assetz Capital.
Some UK Banks offer UK Sterling bank accounts for Non UK residents, currently living in the EU. Please find below a list of some of the UK Banks that we believe may currently offer this service:
You will need to contact these banks to see if they can provide you with a UK Sterling Bank Account before applying to become a Lending Member.
I am a Non UK Resident; will I need to provide Assetz Capital with ID documents when registering an account?
Yes, we will require Proof of Address and Proof of Identity to complete a Know Your Customer (KYC) check. We can accept scanned copies of the following documents to satisfy these checks:
Please send the documents to email@example.com
I have adverse credit and I don’t hold a UK Sterling bank account but I want to invest on Assetz Capital, what can I do?
Basic (fee free) bank accounts are now available to anyone who doesn’t already have a bank account or who can’t use their existing account due to financial difficulty. Please find more information regarding this on GOV.UK https://www.gov.uk/government/news/new-basic-fee-free-bank-accounts-to-help-millions-manage-their-money
H. Transfer of Payment
If I want to transfer money from my Bank Account to my Dashboard, how long will this take?
If all the required reference numbers have been supplied, as per your 'Manage Funds' page, and they match up correctly, then the fastest it can be is within 1 hour for Faster Payments. For other payments, including CHAPS, this will be a minimum of next working day. If your payment is not visible after 2 working days please contact us immediately as additional information may be needed in order to allocate your payment correctly.
Can I set up a regular payment to my Assetz Capital account?
Yes, you can set up a standing order with your bank, telling them how much to send and how often. You will need to give them our bank details and the reference numbers from your ‘Manage Funds’ page.
Can I withdraw money from my Assetz Capital account to an account in somebody else’s name?
No, funds can only be withdrawn to a bank account in your name.
How do I withdraw funds?
You can withdraw your funds by completing the ‘Withdraw Funds’ boxes on the ‘Manage Funds’ page. Please ensure that the bank account specified is in your name which matches your Assetz Capital registration details and please double check to ensure that all details entered are correct.
How long do withdrawals take?
Typically withdrawal requests may take up to 2 working days to be processed.
If I invest my money in the Quick Access Account (QAA) or the 30-Day Access Account (30DAA) when does interest get paid to my account?
The interest earned in any particular month gets paid into your account on the on the first day of the following month.
If I invest in the Great British Business Account (GBBA) or the Green Energy Income Account (GEIA) when does the interest get paid to my account?
Interest gets paid on invested funds (not funds awaiting investment) throughout the month at different times depending on each individual borrower’s repayment date.
If I invest in the Manual Loan Investment Account (MLIA) when does the interest get paid to my account?
Interest gets paid on invested funds throughout the month at different times depending on each individual borrower’s repayment date. Please note that funds sat at ‘Awaiting Investment’ are non-interest bearing.
Why does my accrued interest figure on my Dashboard fluctuate?
Accrued interest is due but not yet received. The dashboard figure will go up as interest falls due and will decrease when it is received. The figure on the dashboard is there to give investors an idea of what they can expect to be paid, assuming the borrowers make payment in full and on time.
Can I automatically withdraw the interest earned in my investment accounts so it goes back to my Cash account?
Yes you can. Simply click the ‘On Repayment’ button on any of the investment accounts and select the ‘Withdraw Interest’ option. As interest is received it will automatically be moved to your Cash Account. From here you can then withdraw it back to your bank account via the Manage Funds page as required.
A. The Process
How can I apply for a loan?
To apply for a loan simply register as a borrower and one of our Relationship Managers will get in touch with you to collect the initial information.
Once I apply for a loan, how long will it take to process?
A Relationship Manager will meet potential borrowers soon after an enquiry or application has been made.
The Relationship Manager will collect the required information he will need to write a credit report. This will take 2-3 days to write and then will need to be checked and vetted before being uploaded for auction.
Our underwriting facility means that once all the paperwork is in place, loans can be funded immediately.
Are there any extra charges from borrowing money through Assetz Capital?
Whilst there are charges for borrowing money through Assetz Capital these are generally negotiable and will be agreed prior to any auction being launched.
What happens if I miss a repayment?
Whilst we remain sympathetic to cashflow issues that may mean repayments are missed, this remains an Event of Default. If a payment is not made on the due date, Assetz Capital has the ability to charge default interest (as advised in your Loan Agreement) on the balance of the loan until the missed repayment is made. Should this not happen and should a new agreement not be reached then Assetz Capital ultimately has the ability to call up any and all of the security you have granted to obtain full repayment.
Is there an early repayment fee?
Whilst we do not generally charge early repayment fees some loans may attract a minimum charging period, although this will be advised and agreed prior to any auction being launched.
Why do borrowers not go to the banks if loans are secured?
Since the credit crunch and start of the recession, the appetite of banks for risk has reduced significantly and this means they have tightened their lending criteria. As banks are very large organisations, they have to set and enforce strict criteria across the board. This can lead to inflexibility and there are many borrower proposals which are rejected by banks for failing to meet lending criteria in a very limited way.
As a small organisation with a lot of lending experience on the team, Assetz Capital is able to be flexible and use judgement as to whether proposals are worthy of support, despite the fact they may not fully meet a clearing bank’s lending criteria.
Do I have to disclose personal information to investors?
The choice is yours as to how much information you wish to divulge and if the business is to remain anonymous. Some lenders choose to do additional due diligence of their own, so disclosing as much information to them as possible can be advantageous. They may wish to visit your website or look at your competitors before they make a decision to lend.
What Happens if Assetz Capital goes out of business?
If Assetz Capital were to enter administration, the trustees of The Trust have the power to appoint new agents to manage any existing loans and the monies invested in them. All security in relation to the loans will be held by the trust and would not be affected by any insolvency of Assetz Capital.
How do I make a complaint?
You are able to make a complaint through your normal Assetz Capital contact just by speaking to them and explaining the situation. That person will take the details of the issue you have encountered and we will begin to deal with your complaint.
If you prefer, you can provide us with details of your complaint by letter or e-mail instead. Please visit our complaints page for full contact details. - https://www.assetzcapital.co.uk/complaints/
How do I unsubscribe from the mailing list?
If you would like to unsubscribe from our mailing list, please visit your account dashboard where you can change your mailing preferences.
If you’ve forgotten your log in details, please email firstname.lastname@example.org and one of our lender team will help you to unsubscribe.
How does Assetz Capital prevent fraud and anti-money laundering?
Assetz Capital complies with UK regulations on the prevention of fraud and money laundering.
Every borrower is spoken to face-to-face and their trading premises are visited. Assetz Capital undertakes business checks to ensure each business is doing what it professes to do. In addition to this credit searches and Companies House checks are also performed to confirm the authenticity of the business.
What are Assetz Capital's predicted default and loss rates?
Our expected defaults and losses data along with actual defaults and losses data is updated regularly for all investors to view. To see and find out more about how we calculate these figures, please visit our page on DEFAULTS and LOSSES in the key information for investors. - https://www.assetzcapital.co.uk/key-investing-information/defaults-and-losses/
How does Assetz Capital assess potential borrowers?
Assetz Capital has a team of experienced relationship directors who go out and meet potential businesses looking to borrow money. Logic and experience is as important to gauge risk as computers, algorithms, industry averages and credit reports.
For SME borrowers we assess the business in detail from the history of the business, the management team, customers, suppliers and competitors as well as the financial information such as the annual accounts, projects and other such data. Each of these factors carries a risk and Assetz Capital will attempt to highlight where the risk is and what can be done to mitigate it.
There is one primary question over risk. Can the business afford to repay the loan it is asking for? If it cannot repay, then the risk is already too high. If it appears that the business can repay, then these other factors determine if we are prepared to allow the loan to be listed on the platform.
For property development, Assetz Capital uses experienced property bankers to meet the borrower, visit the site and structure loans in such a way as to mitigate risk.
7 day grace period on payments
We allow for a 7 day grace period on payments as there are occasions when cash flows are delayed
We allow for a 7-day grace period on payments, as there are occasions when cash flows are delayed in addition to having to allow for weekends and Bank Holidays. A balance has to be struck in order to make the process of monitoring loans both a practical and yet robust proposition and we feel this period is reasonable.
What default interest rate is due to lenders should a loan default and default interest start accruing?
Lender default interest rates vary on a loan-by-loan basis. The typical lender default interest rate will be 3% per annum above the normal interest rate on the loan. Should this differ on any loan then the actual default interest rate for that loan will be noted clearly in the loan documentation.